Customer service availability between Tuesday 31 March and Monday 6 April 2026

Between 6pm Monday, 30 March and 8am Tuesday, 7 April (including the bank holiday weekend), there will be a limited service available to Origin Customers whilst key Customer information is transferred over to PfP. 

During this time, we will have read only access to our systems which includes CRM, MRI, AMS and Group Comms.  We will provide more details on how Customer contact and emergency repair jobs will be recorded during this period soon.

Tuesday 31 March to Thursday 2 April telephone lines on the usual number 0300 323 0325 will be open to take requests for:  

• emergency repairs or hazards including damp and mould 24 hours a day   

• urgent requests for support such as ASB or safeguarding between 8am and 6pm  

Over the Easter Bank Holiday Weekend, Friday 3 April to Tuesday 7 April, PfP will be open to reports of emergency repairs or hazards, damp and mould only.  

Full support and service, including reporting routine repairs, will be available from 8am, Tuesday, 7 April 2026 between 8am and 6pm.  

Customers will still be able to contact PfP online through the PfP website (further details to follow) during this time and their request will be responded to after 7 April.  

Telephone rent and service charge payments between 31 March and 7 April 2026  

Payments by Allpay will continue to be available through calling 0330 041 6497.  

In March we will be writing to all Customers with more information about how to manage their home. We will share the Customer letter and documents once they have been finalised.